A photo of a woman and some icons of ai in emotional ai

Emotional AI; Does AI So Smart To Understand Human Feelings?

Tamila Tari
Tamila Tari
An intuitive content creator in the tech-land of mobile app development


Technology has made another advancement in emotional ai.  A tool that allows humans and machines to interact much more naturally.

Think about how you interact with other people; you look at their faces, you look at their bodies, and you adjust your interaction accordingly.

How can a machine successfully communicate information if it does not know your emotional state, how you’re feeling, or how you will react to a specific condition?

Let’s see how this technology deals with the complexity of emotions.


What is emotional aI?

Emotion AI is a subset of artificial intelligence, a broad term for robots that think like humans, measuring, interpreting, simulating, and responding to human emotions.

Affective computing, or artificial emotional intelligence, is another name for it.

A photo of a robot with a thinking figure in emotional ai
Emotional AI provides exceptional customer engagement and satisfaction

For social interactions, our brain contains a large number of neurons. We are born with some of these abilities and then learn more.

It’s logical to use technology to interact with our social brains as well as our analytical brains.

We understand and communicate with humour and other types of emotions just as we understand and communicate with speech. 

Machines that can communicate in that language, the language of emotions, will have more successful interactions with us.

It’s wonderful that we’ve made some progress; it’s just that it wasn’t an option 20 or 30 years ago, but it’s now on the table.

In 2023, technology companies will release advanced chatbots that can closely replicate human emotions in order to develop more sympathetic connections with people in banking, education, and health care.

Microsoft’s chatbot Xiaoice is already popular in China, with average users conversing with “her” more than 60 times per month. 

It also passed the Turing test, with people unable to recognize it as a bot for a period of 10 minutes.

According to Juniper Research Consultancy, chatbot engagements in health care would increase by about 167 percent from 2018 to 2.8 billion yearly interactions in 2023.

This will free up medical staff time and potentially save $3.7 billion for global health-care systems.

A photo of a brain and some futuristic lines in emotional ai
Emotional AI technology is improving healthcare, education, and customer service.

Emotional AI will be widely used in classrooms by 2023. Some secondary schools in Hong Kong already utilize an artificial intelligence application developed by Find Solutions AI that monitors micro-movements of muscles on pupils’ faces and recognizes a variety of negative and positive emotions.

Teachers are using this approach to monitor students’ emotional changes, motivation, and attentiveness, allowing them to intervene early if a kid is losing interest.

Which businesses are making use of emotion AI today?

In 2022, the market for Emotion Detection and Recognition (EDR) was worth $38, and analysts predict that by 2030, it will have more than doubled in size.

To detect and recognize human emotions, emotion AI is used for detection, processing, and emulation. Emotion AI has been put to use in a variety of corporate settings, from customer service to hiring.

  1. Branding and name promotion

To learn what elements of video attract viewers, Realeyes analyzed 130 vehicle commercials shared across social media sites. High levels of emotional performance were linked to online popularity in the study.

Realeyes emotion AI score gave more weight to the humorous and narrative Volkswagen ad The Force than to the purely product-focused Ford Fiesta commercial.

As a result, the brand’s visibility and popularity on social media rise, and consumers begin to view the brand in a favorable light.

  1. Ads on the subway

AdMobilize’s emotion AI analytics technology was used on the Yellow Line of the Sao Paulo Metro in Brazil better to target subway interactive ads to riders’ moods.

Face metrics like gender, age range, glance through rate, attention span, emotion, and direction may be measured by integrating the AdMobilize emotion AI engine with security cameras.

Businesses might use these measures to categorize consumers’ facial expressions as happy, surprised, neutral, or dissatisfied.

  1. Travel suggestion

The travel and flight aggregator Skyscanner implemented Sightcorp’s sentiment analysis AI on its Russian website.

Anonymously detecting and quantifying emotions including joy, sadness, disgust, surprise, wrath, and fear is made possible by Sightcorp’s face analysis tool, which makes use of emotion AI.

Using this technology, Skyscanner has made the trip-booking process more personalized and fun for its users by allowing them to upload a selfie for facial recognition and display the results alongside personalized flight suggestions.

To counteract a user’s “sad” feelings, the API might recommend a “fun” vacation spot.

    4.Controlling Emergencies and Disasters

The decentralized application SONAR used the Kairos emotion AI solution to get medical aid to those in need during the hurricane in the Caribbean.

Kairo’s emotion AI technology can recognize human expressions and whether a face is animated.

a photo of a man with connected lines and lights
Emotional AI: Improving mental health diagnosis and treatment to shape the future of healthcare

Using Kairos, SONAR was able to develop a system that could detect a person’s medical status simply by scanning their selfie and linking it to their personal information (PII).

Medical and emergency response organizations can act swiftly in response to this data.

     5.Testing for High Blood Pressure

Using NuraLogix’s emotion AI algorithms, the American Heart Association created a mobile app that can gauge blood pressure from as little as two minutes of video.

The features of blood pressure are taken by the algorithm from physical features (age, weight, skin tone) can be deduced from facial blood-flow signals. The model achieved 95% accuracy in identifying hypertension.

Emotion ai an assistant or a threat?

There are possibilities in expanding the technology to new use cases, such as employing call center technology to assess employees’ emotional well-being or for other mental health purposes.

However, concern about seeming as Big Brother is a genuine problem that will have to be addressed on an ongoing basis within the context of privacy and this technology.

Another consideration is that technology is only as good as its coder.

The main concern is that as these technologies are implemented, they must be appropriate for all people, not simply the portion of the population utilized for training.

For example, recognizing emotions in an African American face can be challenging for a machine trained on Caucasian faces,” Brynjolfsson explained.

And some gestures or voice inflections in one culture may mean something completely different in another.

Questions May Come To Your Mind

According to mpostCompanies use AI algorithms that tap into consumers’ emotions to develop more relevant advertisements. Affectiva is a major player in this industry. The business is creating tech that can detect even the most subtle shifts in a person’s mood and actions.

Emotion With the help of AI, we can estimate a person’s wellbeing with an accuracy that rivals or exceeds that of a human carer. Here at LUCID, we put this information to good use by curating custom playlists for those suffering from the emotional effects of dementia.

This way of thinking arises from the unspoken belief that a robot is sentient and, if it were to have emotions, it would want to exterminate the human race. The truth is that artificially intelligent computers lack feelings.

Final Thoughts

This fast-developing topic of emotional ai that has enormous potential for improving human-machine interactions and personalizing experiences across a wide range of businesses.

Emotion AI can perceive, analyze, and replicate human emotions by leveraging machine learning and natural language processing, making it a useful tool for increasing consumer satisfaction, healthcare, education, and other areas.

People should expect to see more inventive uses as technology advances, with the potential to alter the way people live, work, and interact with machines.

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